Privacy Policy

Effective Date: June 23, 2025

Sharks Pools, LLC ("Sharks Pools," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our team online or offline.
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Information We Collect

We collect personal information that helps us deliver and improve our services, including:

• Contact Information: Full name, email address, phone number, address.
• Project Details: Information submitted through our "Build Your Dream Pool" form, including pool style preferences, size, location, and budget.
• Service Information: Maintenance service history, pool type, and custom requests.
• Financial Information: Limited financing-related details if engaging through HFS Financial.
• Communications: Emails, form submissions, phone calls, or text interactions.
• Usage Data: IP address, browser type, device information, location data, and usage patterns collected through analytics tools and cookies.

How We Use Your Information

We use the data we collect for:

• Providing pool building and care services.
• Responding to your inquiries and customer service requests.
• Sending appointment reminders, estimates, and updates.
• Marketing communications (opt-in only).
• Displaying project inspiration and testimonials (with consent).
• Analytics to improve website experience and business operations.
• Legal compliance and fraud prevention.

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Information Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Financing partners, delivery contractors, pool maintenance professionals.
• Marketing Tools: Platforms such as Facebook, Instagram, or TikTok (anonymized where possible).
• Legal Authorities: If required to comply with applicable laws, regulations, or court orders.

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Cookies & Tracking Technologies

Sharks Pools uses cookies and similar technologies for functionality, analytics, and advertising. You may control or disable cookies through your browser settings.

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Data Retention

We retain customer data only as long as necessary to provide services, comply with legal obligations, and maintain business records.

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Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect information from minors.

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Your Rights and Choices

You have the right to:

• Request access or correction to your personal data.
• Opt-out of marketing emails at any time.
• Request deletion of your personal data (subject to legal exceptions).

To make a request, please contact us at: support@sharkspools.com

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Security

We implement industry-standard security measures to protect your information. However, no system is 100% secure.

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Third-Party Links

Our website may contain links to third-party services, including financing platforms and social media. We are not responsible for the privacy practices of those sites.
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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on our website.

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Contact Us

If you have any questions about this Privacy Policy, please contact:

Sharks Pools, LLC
1021 Crosby St NW
Grand Rapids, MI 49504
Phone: (616) 512-2420
Email: support@sharkspools.com

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